Huntsman Online Privacy Notice
Last Updated April 1, 2022
1. Our commitment to privacy
We at Huntsman International LLC and our affiliates and subsidiaries (collectively, “Huntsman”) respect your concerns about privacy. This Huntsman Online Privacy Notice (“Privacy Notice”) applies to personal information we collect on huntsman.com and www.huntsmanservice.com and any other Huntsman internet sites (collectively, the “Sites”), and describes how we use the information, with whom we share it and the choices available to users of our Sites regarding our use of the information. This Privacy Notice also describes the measures we take to protect the security of the information and how users can contact us about our privacy practices. This Privacy Notice applies to the majority of our Sites; however, there may be occasions where there is a need to have a different privacy notice. As you visit other Huntsman Sites, please check the privacy notice of each website that you visit as it may differ from this general Privacy Notice.
1.1 We strongly urge you read this Privacy Notice and make sure you fully understand our practices in relation to personal data, before you access or use any of our services. If you read and fully understand this Privacy Notice, but remain opposed to our practices, you must immediately leave our Sites, and avoid or discontinue all use of any of our services. Where you have read this Privacy Notice but would like further clarification, please contact us at GlobalDataPrivacy@huntsman.com.
2. Important information
2.1 The purpose of this Privacy Notice is to provide you with clear explanation of what personal data we collect, when, why and how we collect, use and share your personal data and it explains your rights. This Privacy Notice is not intended to override the terms of any contract you have with us, nor any rights you might have under applicable data privacy laws.
2.2 Note that our Sites contain links to third-party websites for your convenience and information, which we are not responsible for. Please review the privacy policies of such third-party websites should you visit these websites. This Privacy Notice does not address the privacy or information practices of any third parties. To the extent any linked websites are not owned or controlled by us, we are not responsible for the content, use, or the privacy practices of the websites.
2.4 Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information on our Sites or offline from those we actually know are under13, and no part of our Sites is structured to attract anyone under13. Parents and guardians should supervise their children’s activities at all times. If we learn we have collected or received personal data from a person under13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a person under13, please contact us at GlobalDataPrivacy@huntsman.com.
3. What information do we collect and how do we collect it
3.2 If you contact us by other offline methods in order to buy our products or services or by using one or more of the contact means provided offline, we will collect identification and payment data as relevant for the sale and delivery of the goods and services or to respond to your query or complaint and, as far as necessary, for the handling and fulfilment of the order and ongoing provision of our services.
4. How do we use your personal data
4.1 To communicate with you
We use your personal data to respond to your queries and/or complaints about our products or services or any other query you send to us through the contact form and verify your identity where required. This could also include requests for investor kits, financial information, or other corporate information about Huntsman.
We may also communicate with you about, and administer your participation in, special events, conferences, programs, surveys and market research.
4.2 To provide our products and services
We collect personal data in order to offer our products and/or services and their functions. We may use the information collected in order to validate your order or subscription, to process your payment and to provide the products and services that you requested, ordered or to which you subscribed. We will also use your personal data as far as necessary for the handling and fulfilment of your order as well as to provide customer support.
We also use this information for customer management purposes, to maintain our relationship with you, with a view to providing stellar customer experience. This could also include establishing and servicing an account, such as resetting a password.
4.3 For internal business purposes such as:
5. Carrying out direct marketing:
We may use your personal data, including information related to your order, such as your address for direct marketing purposes. We may for example send you emails to inform you of news and updates about our products and services. This may be in the form of email, post, SMS, telephone or targeted online advertisements. Where required by law, we will obtain your consent prior to sending you such marketing information.
5.1 To protect your privacy and ensure you have control over the use of your personal data, we will always give you the opportunity to “opt out” of direct marketing (or withdraw your consent) when you contact us in relation to a product or service or you receive any email, text or other direct marketing communication.
5.2 You have a right to prevent direct marketing of any form at any time – this can be exercised by following an opt-out link attached to the communication, by sending an email to GlobalDataPrivacy@huntsman.com, or my completing a Data Subject Access Request at https://www.huntsman.com/privacy/data-request.
5.3 Based on the information we have about you, we take steps to limit direct marketing to a reasonable and proportionate level, and to send you communications which we believe may be of interest or relevance to you, based on the information we have about you.
6. Legal basis for processing personal data
6.1 We will only collect, use or share your personal data for the purposes set out in this Privacy Notice where we are satisfied that:
Where the basis of processing is your consent, you have the right to withdraw your consent, and therefore prevent that processing, at any time.
7. How we protect and store your personal data
7.1 Data Security
7.2 Data Retention
8. We may share your personal dataHuntsman may share your personal data with third parties (or otherwise allow them access to it) only in the following manners and instances:
8.1 to other Huntsman affiliates for the purposes mentioned in this Privacy Notice; or
8.2 with any third parties to whom the relevant Huntsman entity subcontracts all or part of this processing. The purpose of this transfer will be to help manage our business and deliver services. For instance, we may transfer your personal data to a service provider to the extent necessary to complete an order and deliver your product. Other instances may include transfers to e-marketing service providers, hosting providers and any other relevant roles. Note that we will never sell your personal data to a third party. These third parties have agreed to confidentiality restrictions and use any personal data we share with them or which they collect on our behalf solely for the purpose of providing the contracted service to us; or
8.3 where permitted by local data protection laws, Huntsman may disclose or otherwise allow others access to your personal data pursuant to a legal request, such as a subpoena, legal proceedings, search warrant or court order, or in compliance with applicable laws, if we have a good faith belief that the law requires us to do so, with or without notice to you. If warranted, we may also allow access to this information in special emergencies where physical safety is at risk; or
8.4 we may disclose any personal data or other information obtained from or about you, to third parties in connection with a merger, acquisition, bankruptcy or sale of all or substantially all of our assets, to the extent that this is necessary for the process.
9. Transferring personal data globally
9.1 Your personal data may be transferred and stored outside your place of residence, that are subject to different standards of data protection. In particular, if you live in the EU, you should be aware that your personal data may be shared with, and transferred to, Huntsman affiliates and third-party service providers who are located outside the EU. We will take appropriate steps to ensure that transfers of personal data are in accordance with applicable law and carefully managed to protect your privacy rights and interests and transfers are limited to countries which are recognised as providing an adequate level of legal protection or where we can be satisfied that alternative arrangements are in place to protect your privacy rights. To this end:
You have a right to contact us for more information about the safeguards we have put in place (including a copy of relevant contractual commitments) to ensure the adequate protection of your personal data when this is transferred as mentioned above.
Huntsman uses certain monitoring and tracking technologies (such as cookies, beacons, pixels, tags and scripts). These technologies are used in order to maintain, provide and improve our services on an ongoing basis, and in order to provide our customers with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our customers’ preferences and authenticated sessions, to better secure our services, to identify technical issues, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our services.
Please note that third-party services placing cookies or utilizing other tracking technologies through our services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Notice and we do not have any control over them.
10.2 We use the following cookies on our Sites:
10.3 Control your cookie settings:
11. Your rights in relation to your personal data
11.1 Subject to paragraph11.2, certain exemptions, and in some cases dependent upon the processing activity we are undertaking, you have the following rights in this paragraph:
11.2 We may ask you for additional information to confirm your identity and for security purposes, before disclosing the personal data requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.
12. Changes to this Privacy Notice
- We may update and change this Privacy Notice from time to time, without prior notice to you, to keep it up to date with legal requirements and the way we operate our business. Please regularly check these pages for the latest version of this Privacy Notice and the last updated date.
13. Contact information
13.1 If you have any questions about this Privacy Notice or wish to exercise any of your rights as described in paragraph11, you can contact us at:
- By e-mail: GlobalDataPrivacy@huntsman.com
- By letter to the privacy team: Huntsman International LLC; Attention: Privacy Officer, 10003 Woodloch Forest Drive, The Woodlands, Texas 77380 USA
- By phone: (281) 719-6000
- By submitting a Data Subject Access Request at https://www.huntsman.com/privacy/data-request
We will attempt to resolve any complaints regarding the use of your Personal data in accordance with this Privacy Notice.
13.2 For EU Member State residents, you also have a right to lodge a complaint with your national data protection supervisory authority at any time. However, we encourage you to first contact us.